Frequently Asked Questions

• How do we make money? If seats aren't overly expensive, what's in it for us? 
• Do I provide front-line customer support as a reseller? 
• We've worked hard to build up our client list. How do we know that Idaptic won't later take the relationship direct? 
• My clients have existing applications for numerous aspects of their business. Will they need to replace those applications to use Idaptic? 
• Will we need to make a heavy up-front investment before we know whether Idaptic is the right partner for our business? 
• Is Idaptic secure? What about data privacy? Why should my clients trust your infrastructure? 
• We're looking to grow our business. Which are the best verticals and why? 
• How can I train my employees to handle deployment and support? 
• Do you have an official certification program? 

How do we make money? If seats aren't overly expensive, what's in it for us?

While the per user list price of Idaptic is likely much lower than the cost of your clients' existing systems, that doesn't mean a lower total margin for you. Changing to SaaS and the constant opportunities for new engagements, mean a wealth of new recurring revenue opportunities for resellers, integrators and other solution providers. In addition to recurring engagements, speed to revenue is a key benefit of partnering with Idaptic. Faster install, faster revenue, faster growth through new opportunities is at the heart of every Idaptic partner engagement.

Businesses of all sizes are looking into how Idaptic's solutions can best fit into and enhance how they work. From business process management and excellence, business intelligence, and centralized data deep knowledge of our product and interfaces will offer you new revenue opportunities at a fraction of the overhead cost you're accustomed to. Also deployment, data migration, change management, and systems integration projects should enable your business just as they do today. In fact, because Idaptic is so cost effective, customers should have more budget for additional valuable services from your team.

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Do I provide front-line customer support as a reseller?

We don't require this, but we encourage resellers to be as proactive as they can in supporting their customers. Idaptic will work with you as a part of the partner on boarding process to determine the right support mechanisms that best support your efforts. 

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We've worked hard to build up our client list. How do we know that Idaptic won't later take the relationship direct?

Idaptic focuses on building great products and solutions that users find intuitive, fast, and powerful. We fully recognize and appreciate the complementary role you play as a solution provider in bringing these products to business customers. Our success is tied to yours and we're in this together.

Depending on your business model, you create and sell a complete solution that includes Idaptic's application, in conjunction with your own services, you bill your customers for the solution you design, and we encourage you to provide front-line support as well. Idaptic strives to ensure that your relationships with your customers only improve as a function of using our application.

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My clients have existing applications for numerous aspects of their business. Will they need to replace those applications to use Idaptic?

Your customers won't need to replace their existing systems if they are happy with them. Idaptic offers numerous integration capabilities including REST and SOA based solutions. With idaptic, integration of existing and disparate applications not only provides business benefit for the end user, but additional revenue opportunities for your company. This also helps end users achieve expected returns on investment from previous application purchases. Idaptic isn't just one more application, it's the process engine, data capture, and business analytics tool that integrates key information and behaviors into the end to end experience. 

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Will we need to make a heavy up-front investment before we know whether Idaptic is the right partner for our business?

Absolutely not! Your investment with Idaptic is driven as your appetite and results dictate. The low risk and low up-front investment of not having to acquire new hardware, and the fact that Idaptic is highly scalable and can be used to solve one simple business challenge to start, makes it easier to smoothly grow your Idaptic business based on customer demand. While it is crucial that you invest some time in product and sales training, we've made this part as painless and lightweight as possible. The reseller program also has no entry fee and there are no minimum volume requirements depending on partner commitment level. 

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Is Idaptic secure? What about data privacy? Why should my clients trust your infrastructure?

From our physical data centers, to our application level authentication and authorization systems, to extensive database encryption, Idaptic was built from the ground up with data security in mind at every level. Our success is based on users trusting that their data is safe with us. Idaptic processes transactions everyday from standard business engagements, to high security, mission critical work. Idaptic takes security and data privacy very seriously, and to help you handle client questions in this area, you'll learn much more about how we address security and privacy when you join our partner team. 

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We're looking to grow our business. Which are the best verticals and why?

In today's world, it's difficult to find a business that's not looking for competitive advantage, scale, and improved results. Idaptic is not limited to specific industries, or verticals. If processes are involved (and they almost always are) and if business visibility is needed, Idaptic offers a wealth of solutions and opportunities.

We've put together sales and marketing materials for you to assist your sales reps in identifying and closing new business. These include customizable collateral and sales presentations, sample demos, tools to find business online, materials to host your own event, an Idaptic Authorized Reseller logo, and more. We've found that with the unique capabilities of Idaptic, it appeals to business customers of all sizes and to many different industry verticals.

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How can I train my employees to handle deployment and support?

Idaptic offers numerous support and training vehicles for your team. From online materials, to in depth face to face sessions, to assisting your team in customer deployments real time, you'll have access to all of the information and support needed for a successful installation.

Should you choose, one of the best ways to get your entire team up to speed on the benefits of Idaptic is to deploy it for your own business. Often times, this helps employees learn the ins and outs of the service and how it configures to specific needs.

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Do you have an official certification program?

Idaptic does have a certification program for resellers. Today, prospective resellers are required to demonstrate real-world skills and experience through an internal program by finding and deploying a customer before being fully admitted into the reseller program. We feel this investment of your time and energy will better equip you for success with this program. 

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